Refund Policy

 

📦 Refund Policy

 


Effective Date: 21/04/2025

Applies to: In-store and Online Purchases from MGR Mobile Service


At MGR Mobile Service, we strive to provide quality products and services to our customers. This Refund Policy outlines the circumstances under which refunds may be issued.

 

 

 

1.

New Devices

 

 

  • No Refunds will be issued once a new device has been purchased.

  • All new devices are sold as per the manufacturer’s warranty policy.

  • In case of any functional issues, customers must approach the respective brand service center.

 

 

 

 

2.

Pre-Owned Devices

 


Refunds are provided only under the following conditions:


 

a)

Within 7 Days of Purchase:

 

 

  • If a genuine functional issue is found, and verified by our team, a piece-to-piece exchange will be offered.

 


 

b)

After 7 Days:

 

 

  • The issue will be resolved through repair/service.

  • If the problem persists after service, a piece-to-piece exchange will be offered.

 


 

c)

After Three Service Visits (Repeat Issues):

 

 

  • If the device continues to have the same issue after three valid service attempts, a refund may be issued, provided the original bill and device are submitted in the same condition.

 

 

 

 

3.

Accessories

 

 

  • No refunds will be issued for accessories.

  • Only replacements are allowed for defective products, if reported within 3 days of purchase, and verified by our team.

  • Warranty (if any) is as per the manufacturer’s terms.

 

 

 

 

4.

Repair Services

 

 

  • No refunds will be issued for completed repair services.

  • If a service-related issue arises within the warranty period (typically 30–90 days), we will recheck and repair the issue at no additional cost.

 

 

 

 

5.

Advance Payment

 

 

  • All advance or token payments are strictly non-refundable unless an error occurs from our side (e.g., wrong product booked, service unavailable).

  • The customer must purchase the booked product or service within 10 days, else the advance will be forfeited.

 

 

 

 

6.

Buyback Transactions

 

 

  • Once a buyback agreement is finalized, no refunds or reversals will be entertained.

  • Please ensure you understand and agree to the buyback value before proceeding.

 

 

 

 

7.

Refund Mode & Timeline

 

 

  • Eligible refunds (if applicable) will be processed within 7 working days via cash, UPI, or bank transfer, based on the original mode of payment.

  • Proof of purchase and original invoice is required for all refund claims.

 

 

 

 

8.

MGR Mobile Service’s Right to Refuse Refunds

 


We reserve the right to refuse a refund if:

 

  • The device has been tampered with or misused after purchase.

  • The issue is not verifiable.

  • Terms mentioned above are not fulfilled.

 

 

 

For any clarification or refund-related queries, contact us at:


📞 Koppal: +91 8310887259

📞 Gajendragada: +91 9019774100

📧 support@mgrmobileservice.in