Terms & Conditions
Terms and conditions
Terms & Conditions
Effective Date: 21/04/2025
Welcome to MGR Mobile Service. By engaging with our store, purchasing products, or availing
our services, you agree to the following Terms & Conditions. Please read them carefully.
1. General Terms
• These Terms & Conditions apply to all sales, services, and interactions at our physical
store.
• By purchasing a product or availing of our services, you agree to comply with these
terms.
• We reserve the right to update these terms at any time without prior notice.
2. Product Sales Policy
2.1 New Devices
• All new devices sold are sourced from authorized distributors and come with a
manufacturer’s warranty (where applicable).
• Warranty terms may vary depending on the brand and model.
2.2 Pre-Owned Devices
being sold.
the time of purchase.
• All pre-owned devices undergo testing to ensure functionality and performance before
• Device conditions/grades ( “Excellent,” “Superb,” “Good”) will be clearly mentioned at
2.3 Accessories• Accessories are sold as new and may come with limited warranties or not depending
on the product type and manufacturer.
3. Warranty Policy
3.1 New Devices
• New devices are covered under the manufacturer’s warranty. Customers must contact
the respective service center for claims.Our customer service team may guide you how to claim
warranty but we are not responsible for warranty.
3.2 Pre-Owned Devices
• Pre-owned devices may include a limited store warranty (if applicable) that covers
functional issues but excludes:
• Physical damage
• Liquid damage
• Unauthorized repairs or modifications
3.3 Accessories
• Warranty coverage for accessories will be as per the manufacturer’s policy.
4. Repair Service Policy
4.1 Service Estimate
• Before proceeding with any repair, we will provide an estimated cost.
• The estimate may change if additional issues are identified during the repair process.
4.2 Repair Warranty
• Repairs carried out by MGR Mobile Service may include a limited warranty for a
specified period (e.g., 30-90 days) on the repaired part(s) or service which is mentioned in bill or
told to customer.4.3 Data & Privacy
• While we take reasonable precautions to protect your data during repairs, data backup
is the customer’s responsibility.
5. Advance Payment Policy
5.1. Non-Refundable Advance:
• Once an advance/token payment is made for booking a product, it is strictly non-
refundable unless the error is on our part.
5.2. Purchase Requirement:
• The customer must purchase a product using the advance payment within 10 days
from the date of payment. Failure to do so will result in the advance amount being forfeited.
5.3. Product Holding Policy:
• The reserved product will be held for a maximum of 2 to 3 days only. After this period,
the product will be made available for sale to other customers.
5.4.Customer’s Responsibility:
• If the reserved product is still available after the holding period, the customer may
purchase it. However, MGR Mobile Service does not guarantee the product’s availability beyond
the holding period.
5.5.Repair Services
• For repairs requiring special parts or involving high costs, an advance payment may be
required before we begin the repair.
• The advance amount will be deducted from the total repair bill.
5.6.Proof of Payment
• Customers will receive a payment receipt/e-receipt for any advance paid. Please retainthis receipt for reference.
5.7. Final Authority:
special circumstances.
• MGR Mobile Service holds the right to make the final decision in cases of disputes or
6. Payment Policy
• Full payment is required at the time of purchase unless otherwise agreed.
• For repairs, the balance payment (after any advance) must be made before collecting
the repaired device.
• We accept cash, UPI, credit cards, and digital wallets.
7. Return & Exchange Policy
7.1 New Devices & Accessories
• No returns or refunds will be issued for new devices sold, and only specified
accessories will be eligible for replacement or return.
7.2 Pre-Owned Devices
• Returns for pre-owned devices are accepted only in cases of functional defects
reported within given warranty period.
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If issue arises within 7 days of purchase then there will be a piece to piece exchange will
be provided(if said problem is found to be genuine)
If issue arises after 7 days,then issue will be resolved by doing service.If issue is not
resolved after service then piece to piece exchange will be delivered/provided.
If issue is repeated for three times then refund will be provided if and only if device and bill
is same.
7.3 Repair Services
• No refunds are provided for completed repair services.8. Device Ownership & Unclaimed Devices
8.1 Ownership Proof
ownership.
• For trade-in or sale of pre-owned devices, customers must provide valid proof of
8.2 Unclaimed Devices
• Devices left unclaimed for more than 90 days after repair completion will be
considered abandoned and we are not responsible if device went missing.
9. Buyback Policy
We offer a buyback program for eligible devices. The following conditions apply:
9.1 Eligibility
• Devices must be in working condition. Devices with severe damage, motherboard
issues, or water damage may not qualify.
• Devices must be free of any Google Account, iCloud lock, or any other security locks.
• Devices under EMI or still bound by financial agreements may not be accepted.
9.2 Buyback Value
• The buyback value will be determined based on:
• Device model and brand
• Physical condition
• Functionality
• Market demand for the device
9.3 Device Inspection
• All devices will undergo a detailed inspection before finalizing the buyback price.
9.4 Payment Process9.4 Payment Process
• Once the inspection is complete and the customer agrees to the offered price,
payments will be made via cash, UPI, or bank transfer as per customer preference.
10. Limitation of Liability
• While we take utmost care in handling devices and providing services, MGR Mobile
Service is not liable for:
• Loss of data during repairs
• Damages caused by third-party accessories or unauthorized repairs
• Delays caused by third-party suppliers or service partners
11. Customer Responsibilities
By engaging with our store, you agree to:
• Provide accurate contact details for communication.
• Collect your device or purchase on the agreed date.
• Inspect your purchased product or repaired device before leaving the store.
12. Fraud Prevention & Security
• To prevent fraudulent activities, we may request valid identification before processing
high-value transactions, trade-ins, or sales of pre-owned devices.
• Any attempt to provide false information, stolen devices, or engage in fraudulent
activities will be reported to law enforcement.
13. Dispute Resolution
• In the event of a dispute, we encourage customers to first contact us directly to
resolve the matter amicably.
• If the issue remains unresolved, disputes will be governed by the laws of India, andjurisdiction shall lie in the courts of Koppal.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
MGR Mobile Service
Our Stores:
• Hosapete Road, Opp. MP Garden, Koppal, Karnataka - 583231
• D Megaraj Complex, Beside Indian Gas Office, Kushtagi Road, Gajendragada,
Karnataka - 582114
Call us: 8310887259(Koppal)
9019774100(Gajendragada)
Mail us: support@mgrmobileservice.in
15. Mistake Penalty & Legal Dispute Disclaimer
15.1 Mistake Penalty (If Attributable to Us)
• In the rare event that an issue, error, or damage is caused solely due to negligence or
fault from MGR Mobile Service, we will take full responsibility to rectify the issue at no additional
cost to the customer.
• This may include:
• Free repair or replacement of parts affected by our mistake
• Refund (partial/full) depending on the nature of the error (only if the issue cannot be
resolved)
15.2 Limitations
• Compensation is strictly limited to the value of the service or product involved.
• We are not liable for indirect losses such as downtime, business losses, or
inconvenience caused due to delay or device unavailability.15.3 Legal Dispute Disclaimer
• In case of any disputes raised via consumer court, civil court, or government regulatory
bodies:
• No additional penalty, fees, or compensation will be entertained beyond the original
service/product value, unless explicitly directed by a legal authority.
• MGR Mobile Service is not liable to bear any legal, processing, or travel charges
incurred by the customer for dispute resolution unless ruled by the appropriate court.
15.4 Jurisdiction
• Any legal proceedings shall fall under the jurisdiction of the competent courts located
in [Your City/Region], Karnataka, India.
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16. Customer Feedback & Grievances
16.1 Feedback
• We value your opinion and strive to continuously improve our services and customer
experience.
• Customers are encouraged to share their feedback through:
• In-store suggestion box
• WhatsApp/Phone call at +91 8310687258
• Email: [support@mgrmobileservice.in]
• Our website: www.mgrmobileservice.in
16.2 Grievance Redressal
• In case of complaints or dissatisfaction regarding a product, service, or staff behavior,
customers may register their grievance through any of the above channels.
• Once a complaint is received, our Grievance Officer or Manager will respond within 48
working hours.
• We aim to resolve all complaints within 7 working days, depending on the nature and
complexity of the issue.16.3 Escalation
• If a customer is not satisfied with the resolution provided, the grievance can be
escalated to higher management through email or in-person visit.
• Final resolution, if not accepted by the customer, may be taken up through applicable
legal or consumer forums as per jurisdiction laws mentioned in Section 15.4.