Privacy Policy

PRIVACY POLICY

For www.mgrmobile.com and in-store data collection

LEGALLY BINDING DOCUMENT: This document is intended to govern the relevant transaction with MGR Mobile Service. It must be read with the tax invoice, product listing, signed forms and applicable law. Nothing in this document excludes any non-waivable statutory right of a consumer under Indian law.

1. Data Fiduciary / Controller

Business	MGR MOBILE SERVICE
GSTIN	29EGZPM1532C1Z3
Registered Address	Basaveshwara Circle, MB NO. 9-7, 685/545, Ground Floor, RMK Commercials, Hosapete Road, Opp. MP Palace, Koppal, Karnataka - 583231
Privacy Contact	support@mgrmobile.com \| 8310887259
Grievance Officer	Mr. Anand Mulimani

2. Data Collected and Purpose

Category	Examples	Purpose
Identity/KYC	Name, phone, address, ID details where required	Invoice, delivery, fraud prevention, old-device purchase, legal compliance
Device	IMEI/serial, model, condition, repair/warranty records	Warranty, IMEI verification, service, fraud prevention
Transaction	Invoice, payment reference, tax details	GST/accounting/refund/chargeback records
Communication	Calls, messages, email, support notes	Customer support, disputes, quality control
Website	Cookies, cart/session, product views, basic analytics	Website operation, security and service improvement

3. Sharing

• Delivery/logistics service providers for shipment and pickup.

• Payment processors/banks for payment/refund/chargeback processing.

• IT hosting, website, accounting, support and communication service providers for business operations.

• Manufacturers/authorised service centres where necessary for warranty coordination.

• Government portals, law enforcement, telecom authorities, courts, Consumer Commissions, tax authorities or regulators where legally required.

• Professional advisers, auditors and legal consultants on a confidential basis.

• MGR does not sell personal data for marketing or advertising.

4. Lawful Basis and Consent

Personal data is processed for lawful purposes such as performance of contract, compliance with law, fraud prevention, warranty/claim administration, grievance handling and consent-based communications. Consent for optional marketing may be withdrawn at any time without affecting legal/transactional processing.

5. Retention

Record	Indicative Retention
GST invoice/accounting records	As required under GST/tax/accounting law, generally up to 72 months or longer if dispute/audit is pending.
Old-device KYC and purchase records	As required for fraud prevention/legal compliance, generally 5 years from transaction or longer for disputes.
Warranty/repair/IMEI records	Warranty/plan period plus 3 years, or longer for legal disputes.
Support communications	3 years from last interaction or longer if dispute is pending.
Website analytics	Aggregated/anonymised where possible; operational cookies as required.

6. Rights

• Access to a summary of personal data processed by MGR, subject to verification and exemptions.

• Correction/completion of inaccurate personal data.

• Withdrawal of consent for optional processing.

• Grievance redressal through MGR's Grievance Officer and, when applicable, the competent statutory authority.

• Erasure may be requested where legally permissible; records required under tax, warranty, fraud prevention, litigation or law-enforcement obligations may be retained.

7. Security

MGR follows reasonable security practices, including access controls, locked physical storage for KYC records, limited staff access, secure digital records, password protection, payment processing through secure channels and need-to-know sharing. No system is risk-free; incidents will be handled as required by applicable law.

8. DPDP Act and Rules

The Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 are in phased commencement. MGR will implement applicable notices, consent practices, contact-point disclosure, data principal rights handling, breach response and retention controls as each enforceable obligation becomes applicable.

9. Updates and Contact

This Policy may be updated prospectively. For privacy requests, email support@mgrmobileservice.in with your name, contact number, invoice/order number and specific request.