Shipping Policy

 

🚚 Shipping Policy

 


Effective Date: 21/04/2025

Applies to: All Online Orders and Deliveries by MGR Mobile Service


At MGR Mobile Service, we ensure fast, safe, and reliable delivery of your orders across India. Please review our shipping terms below before placing an order.

 

 

 

1.

Shipping Coverage

 

 

  • We currently ship to all serviceable PIN codes across India via our trusted courier/logistics partners.

  • Some remote locations may have limited or delayed service availability.

 

 

 

 

2.

Order Processing Time

 

 

  • Orders are typically processed within 24–48 working hours of confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • You will receive a confirmation and tracking link via SMS/Email/WhatsApp once your order is shipped.

 

 

 

 

3.

Shipping Timeframe

 

 

  • Metro Cities: 2–4 business days

  • Other Urban Areas: 3–6 business days

  • Rural/Remote Areas: 5–9 business days

    (Note: Delivery times are approximate and may vary based on courier service and location.)

 

 

 

 

4.

Shipping Charges

 

 

  • Prepaid Orders:

     

    • ₹0 to ₹499: ₹49 shipping fee

    • ₹500 & above: Free shipping

     

  • Cash on Delivery (COD):

     

    • COD available on select products and PIN codes.

    • COD charges may apply (₹30–₹60 based on product weight).

     

 

 

 

 

5.

Packaging & Safety

 

 

  • All products are securely packed with adequate cushioning and sealing.

  • For high-value products (like smartphones), customers are required to record a full unboxing video for any damage or missing item claims. This must be shared with our support team within 24 hours of delivery.

 

 

 

 

6.

Delayed or Lost Shipments

 

 

  • If your order has not been delivered within the promised timeline, please contact us with your order ID.

  • In case of lost shipments (confirmed by courier partner), a full refund or replacement will be offered.

 

 

 

 

7.

Address Errors or Failed Deliveries

 

 

  • Customers are responsible for providing correct shipping details. MGR Mobile Service is not liable for delays due to:

     

    • Incomplete or incorrect address

    • Unreachable customer/contact number

    • Refused delivery

     

 

 

 

 

8.

Delivery Inspection

 

 

  • Please inspect the parcel at the time of delivery. In case of tampered or open packaging, inform the courier and do not accept the parcel.

  • Once accepted, no claims for physical damage or missing items will be entertained without proof of the unboxing video.

 

 

 

 

9.

Self-Pickup Option (If Applicable)

 

 

  • For local customers, we offer an in-store pickup option from our following locations:

     

    • Koppal: Hosapete Road, Opp. MP Garden, Karnataka - 583231

    • Gajendragada: D Megaraj Complex, Kushtagi Road, Karnataka - 582114

     

 

 

 

 

10.

Support & Queries

 


If you have any questions or concerns about your shipment, feel free to contact our customer care:


📞 Koppal: +91 8310887259

📞 Gajendragada: +91 9019774100

📧 Email: support@mgrmobileservice.in

🌐 Website: www.mgrmobileservice.in