Cancellation Policy

CANCELLATION POLICY

For online orders and advance bookings

Cancellation Policy | Effective: May 2026 | Version: Final Revised | Governing Law: India

1. Customer Cancellation Before Dispatch

Orders may be cancelled before dispatch by contacting MGR with order details. Eligible pre-dispatch cancellations will be proceeded with deduction of 10% of total order value as cancellation charges and refunded to the original payment mode/source account within 5-7 business days, subject to bank/payment gateway timelines.

2. After Dispatch

After dispatch, cancellation depends on delivery status and product category. New devices remain subject to the strict new-device policy: no MGR return/exchange/refund for correctly supplied and accepted new devices. Wrong product, non-delivery (excluding non-delivery pin code), verified transit issue before acceptance or MGR-attributable issue will be handled as per Refund Policy and applicable law.

3. Cancellation by MGR

• MGR may cancel orders for stock unavailability, pricing/listing error, failed payment, fraud risk, unserviceable address, KYC/legal issues or force majeure.

• Where MGR cancels an order before delivery due to MGR-side reason, 100% amount paid shall be refunded to the original payment mode/source account without cancellation charge.

4. Advance / Booking Payments

• No forfeiture of the approved 50% advance shall apply merely because the customer fails to complete purchase within 3 days.

• No interest, compensation, price protection or damages are payable on refund of advance.

• If the customer completes purchase within 3 days, the advance is adjusted against invoice value and balance 50% is payable before delivery/title transfer.

5. Optional Plans

Buyback Plan, Screen Replacement Plan, Extended Warranty Plan and more VAS (Value Added Services) fees are non-refundable and non-transferable after purchase/activation unless MGR is unable to provide the plan or mandatory law requires otherwise.

6. Grievance