Screen Replacement Policy

MGR SCREEN REPLACEMENT PLAN — PLAN INFORMATION PAGE

For display at www.mgrmobile.com/pages/screen-replacement | Last Updated: May 2026

STRICT SCREEN REPLACEMENT POLICY: One-time screen replacement only. No full-device replacement, no second claim, no cash refund after use of plan, no coverage for liquid/motherboard/non-screen defects, and no manufacturer-authorised repair representation unless specifically written by MGR.

1 Nature of Plan and Relationship

• The Screen Replacement Plan is an optional paid service contract of MGR. It is not insurance, not a manufacturer warranty, not a promise of device replacement, not a cash-back plan and not a guarantee against every kind of damage or defect.

• Purchase of any mobile/device from MGR shall not be made conditional upon purchase of the Screen Replacement Plan. The customer is free to accept or decline the Plan.

• The Plan is linked strictly to the device model, IMEI/serial number, invoice and customer recorded in the signed F-07 consent form. It is non-transferable and cannot be assigned to another person, device, IMEI or invoice unless MGR approves in writing before any claim.

2 Validity and One-Time Benefit

• Unless the signed F-07 form or invoice states a shorter period, the Plan is valid for one eligible screen replacement claim within 6 months from the relevant MGR bill/plan activation date recorded on the form.

• Once the screen replacement is performed, the Plan benefit is fully exhausted. No second screen replacement, refund, credit, extension or conversion into another plan shall be available merely because the customer has used the Plan before expiry.

• The customer must produce the original MGR invoice, Plan receipt, device, matching IMEI/serial number and valid identification at the time of claim. MGR may reject claims where identity, invoice, device or IMEI cannot be verified.

3 Scope of Covered Screen Replacement

• The Plan covers only replacement of the screen/display assembly of the eligible device, subject to inspection and availability of suitable parts. It does not cover complete-device replacement, upgrade, exchange, cash refund, accessories, data, software, back panel, frame, camera, buttons, charging port, speaker, microphone, battery, motherboard, network component or any non-screen component.

• MGR may use an original, compatible, open-market, refurbished, reconditioned, reclaimed or equivalent-grade display/screen part depending on availability, device age, market supply and commercial reasonableness. Unless expressly written by MGR on the service invoice, MGR does not represent that the replacement is an original manufacturer-authorised part or manufacturer-authorised repair.

• Replacement screen colour tone, brightness, refresh rate, touch feel, display calibration, fingerprint/face sensor behaviour, water/dust resistance, haptic response or other device-specific features may differ from factory-original condition. The customer accepts these inherent repair/replacement limitations.

4 Exclusions and Rejection Grounds

• MGR may reject or charge separately for any claim involving liquid ingress, corrosion, fire/heat damage, bent body/frame, motherboard fault, dead device, multiple-impact damage, missing parts, tampered IMEI/serial number, prior unauthorised repair, software/rooting/flashing issue, account/activation lock, device reported lost/stolen/blocked, or any damage beyond screen/display replacement.

• The Plan does not cover loss of data, SIM card, memory card, passwords, cloud/FRP/activation locks, apps, software, operating system updates, data migration, backup, reinstallation or any consequential loss, business loss, downtime, loss of profit, loss of opportunity or mental agony claims, except to the extent such exclusion is not permitted by mandatory law.

• If during repair MGR discovers hidden damage or additional defects, MGR may stop service and issue a separate paid repair estimate. The customer may approve, reject or take back the device in unrepaired/partially repaired condition, subject to payment of applicable inspection/diagnostic/approved charges.

5 Data, Passwords, Accessories and Risk at Handover

• Before submitting the device, the customer must back up and remove personal data, SIM cards, memory cards, passwords, cloud accounts and confidential information. MGR shall not be liable for data loss, data corruption, app loss, login loss or backup failure.

• The customer authorises MGR/technician/vendor to power on, unlock, inspect, test, open and repair the device to the minimum extent necessary for diagnosis and screen replacement. MGR may refuse service if the device cannot be unlocked or tested.

• Risk in the device remains with the customer except for direct physical loss/damage proven to be caused by MGR's gross negligence while the device is in MGR's custody. Any such liability shall be limited as stated in H.9, subject to mandatory law.

6 Service Timeline, Parts Availability and Customer Non-Cooperation

• The estimated service timeline is approximately 15 working days from acceptance of a valid claim and availability of parts. This is an estimate, not a guaranteed delivery date. Delays may occur due to parts shortage, logistics, technical complexity, force majeure, customer delay, hidden damage or vendor/service dependency.

• If parts are unavailable or service is not commercially/technically feasible, MGR may provide a compatible alternative, defer service, offer store credit/refund of unused Plan fee, or close the claim with written reason, as legally and commercially appropriate. No consequential damages, price-protection or compensation shall be payable for delay or parts unavailability.

7 Delivery, Testing and Acknowledgement

• At delivery, the customer must personally test the screen/display, touch response and basic functions in the presence of MGR staff and sign F-08 Screen Replacement Acknowledgement. Visible issues not recorded before leaving the counter shall be presumed accepted, except for latent workmanship defects reported within the limited period in H.8.

• If the customer refuses to collect the device after repair/intimation, MGR may store it at customer's risk and may charge reasonable storage/handling charges after 15 days of written/WhatsApp/SMS intimation.

8 Post-Replacement Limited Workmanship Warranty

• After a screen replacement, the one-time Plan benefit is exhausted. Unless a longer period is expressly written on the service invoice, MGR provides only a 7-day limited workmanship warranty from handover for latent screen installation defects directly attributable to MGR's workmanship.

• The post-replacement workmanship warranty is void if the device suffers physical damage, pressure marks, crack, liquid exposure, heat damage, unauthorised opening/repair, software modification, power surge/non-standard charger damage, account lock, IMEI issue, misuse or any non-screen component failure after delivery.

9 Limitation of Liability and Non-Waiver of Law

• To the maximum extent permitted by law, MGR's aggregate liability for the Screen Replacement Plan or Screen Replacement Service shall be limited to re-performing the deficient service, repairing the screen-related workmanship defect, refunding the Plan/service fee, or providing equivalent store credit, at MGR's reasonable discretion and subject to applicable law.

• Nothing in these Terms excludes liability for fraud, wilful misconduct, intentional misrepresentation, direct statutory liability that cannot be waived, or remedies that a consumer is mandatorily entitled to under applicable law.

10 Mandatory Forms

• F-07 Screen Replacement Plan Consent Form must be signed before purchase/activation of the Plan. F-08 Screen Replacement Acknowledgement Form must be signed at the time of delivery after screen replacement. Absence of required forms may result in claim rejection or restricted remedy, subject to mandatory law.

11 Contact and Grieviance

Plan Queries	support@mgrmobile.com | 8310887259 (Koppal) | 9019774100 (Gajendragada)
Claim Initiation	Visit either MGR store with required documents before Day 180 from invoice date
Grievance Officer	Mr. Anand | support@mgrmobile.com | Response: 48 hrs | Resolution: 30 days