Extended Warranty Policy

 

MGR EXTENDED WARRANTY PLAN — PLAN INFORMATION PAGE

For display at www.mgrmobile.com/pages/extended-warranty | Last Updated: May 2026

 

 

NOTE: The MGR Extended Warranty Plan is a SERVICE CONTRACT, not an insurance product. MGR Mobile Service is the sole obligor. This Plan extends your coverage for internal functional defects beyond the standard manufacturer warranty period.

 

1. WHAT IS THE MGR EXTENDED WARRANTY PLAN?

The MGR Extended Warranty Plan is an optional paid service contract that provides coverage for internal functional defects for an additional 3 months beyond the standard MGR warranty period. Total cover is dependent on the standard mentioned in invoice. Your purchase of device is NOT conditional on this Plan, and this Plan does not affect your rights under the manufacturer's standard warranty or your statutory rights under the Consumer Protection Act 2019.

 

2. PLAN AT A GLANCE

Plan Type

Service Contract (NOT insurance)

Standard Warranty Period

Months 1–6 from Device Invoice Date

Extended Warranty Active

After Standard Warranty Expired, 3 Months Extended Warranty is Active

Total Coverage Duration

Standard Warranty + 3 Months Extended Warranty

Coverage Type

Internal functional defects only

Claims Permitted

ONE claim per plan. After claim, plan is fully utilized.

Plan Character

Non-Refundable | Non-Transferable | Device-Specific (IMEI-linked)

Remedy

Repair with genuine/equivalent parts OR equivalent refurbished device replacement at MGR’s discretion

 

3. WHAT IS COVERED

•     Internal hardware failures during normal, manufacturer-intended use.

•     Display IC or screen failure caused by internal defect (NOT from physical impact).

•     Charging IC failure.

•     Audio components failure (speaker, microphone, earpiece).

•     Camera sensor failure (internal defect).

•     Motherboard failure due to internal defect (NOT physical impact or liquid).

 

4. WHAT IS NOT COVERED (EXCLUSIONS)

•     Physical damage: cracked/broken screen, dents, bends, broken ports

•     Liquid/water damage of any nature

•     Misuse, accident, negligence

•     Unauthorized repairs or modifications

•     Software issues, viruses, data loss, rooting, flashing

•     Battery, charger, cable, earphones, screen protector

•     Accessories and peripherals

•     Cosmetic damage not affecting function

•     Non-standard charger or power surge damage

•     Claims after expiry of plan from invoice date

•     Devices with tampered or mismatched IMEI

•     Loss or theft of device

 

5. HOW TO MAKE A CLAIM

1.   Visit any MGR store BEFORE plan expiry from your device invoice date.

2.   Bring: device + original device invoice + Extended Warranty Agreement (F-04) + valid photo ID.

3.   MGR technical team inspects within 2–3 working days.

4.   If covered: repair commenced. If not covered: written reason provided.

5.   Back up all data BEFORE submitting. MGR is not responsible for data loss during repair.

6.   After successful claim: Plan is fully utilized. No further claims entertained.

 

6. PLAN PURCHASE PROCESS

7.   Purchase the Plan at the time of device purchase at any MGR store.

8.   Read and sign the Extended Warranty Service Contract Agreement (F-04).

9.   Pay the Plan price (GST invoice issued separately for the Plan).

10.    Retain your device invoice, Plan invoice, and Form F-04 for claims.

 

7. KEY TERMS

Refundable?

No — non-refundable once purchased

Transferable?

No — valid only for the IMEI-specific device and Customer

How many claims?

One (1). After claim, Plan is fully utilized.

Data responsibility?

Customer must back up data. MGR is not liable for data loss.

Dispute?

Contact Grievance Officer at support@mgrmobileservice.in | 8310887259

 

8. CONTACT AND GRIEVANCE

Plan Queries

support@mgrmobile.com | 8310887259 (Koppal) | 9019774100 (Gajendragada)

Claim Initiation

Visit either MGR store with required documents before Day 180 from invoice date

Grievance Officer

Mr. Anand | support@mgrmobile.com | Response: 48 hrs | Resolution: 30 days

 

NOTE: Full legally binding Terms for this Plan are contained in Part F of MGR’s Master Terms and Conditions (www.mgrmobile.com/pages/terms-conditions) and in the signed Service Contract Agreement (F-04).